Cancellation and Refund Policy

Digital Futur is dedicated to offering exceptional and top-notch services to its esteemed clientele. We recognize the importance of trust and the value of your hard-earned money. Hence, we’ve created a comprehensive cancellation and refund policy to ensure transparency and foster a healthy relationship with our customers.

Introduction:

Our primary goal at Digital Futur is to ensure customer satisfaction. We understand the complexities of the digital world, and sometimes, a service might not fit perfectly with your specific needs or expectations. To address such scenarios, we’ve instituted a flexible cancellation and refund policy.

Cancellation:

Timeline for Cancellation:

If, for any reason, you decide that the first-party services procured from Digital Futur are not in alignment with your requirements, you have the liberty to cancel them. Please ensure that such a cancellation request is made within 7 days from the date of purchase or activation.

How to Cancel:

1. Log in to your Digital Futur account.
2. Navigate to the “Services” section.
3. Choose the service you wish to cancel and click on the “Request Cancellation” button.
4. Follow the on-screen instructions to complete the cancellation process.

Refund:

No Questions Asked:

At Digital Futur, we respect your decisions. If you’re not entirely pleased with our first-party services, we offer a “no questions asked” refund policy. This means you don’t have to provide a lengthy explanation; we trust your judgment.

Refund Process:

Once we’ve received your cancellation request and verified the details, we’ll initiate the refund process. The amount will be credited back to your original mode of payment, ensuring a hassle-free experience.

Timeline for Refund:

After the initiation, the refund process may take anywhere between 5-10 business days, depending on your bank’s policies and procedures.

Refund Eligibility:

1. The refund request should be made within 7 days from the date of purchase or activation.
2. The service should be a first-party offering from Digital Futur.
3. Any third-party fees or charges (if applicable) might be deducted from the refund amount.

Steps to Request a Refund:

1. Email our dedicated support team at info@thedigitalfutur.com with the subject line “Refund Request.”
2. In the email body, provide details of the service, including the purchase date, order number, and any other relevant information.
3. Our customer service representatives will acknowledge your request within 24-48 hours and guide you through the subsequent steps.

Conclusion:

Digital Futur remains committed to ensuring a seamless and satisfactory experience for all its customers. We value your feedback and continuously strive to improve our offerings. By implementing this cancellation and refund policy, we aim to reflect our dedication to trustworthiness and customer-centricity.